Eden Independence · Support model
A supported living model that starts with the person.
Our approach connects the participant’s funded support, communication, routines, home environment and goals—then reviews how the plan works in everyday life.
Four connected pillars
Support that makes sense in real life
A professional model is more than a roster. It should show how the person directs support, how staff work consistently, and how progress and risks are reviewed.
Person-led planning
Preferences, communication, culture, relationships, goals and decision support remain central.
Reliable daily practice
Clear support plans, routines, training, handovers and responsibilities reduce inconsistency.
Safe, skilled support
Workers understand disability-related needs, risk plans, health information and escalation pathways.
Review and learning
The participant and team examine what is working, what is not, and what should change.
Match the support type to funding
Not every in-home support arrangement is SIL
How the model is delivered
From a support plan to consistent practice
Communication profile
Record how the participant communicates, makes decisions, expresses discomfort and prefers information.
Support instructions
Translate assessments and goals into practical, respectful guidance for everyday activities and risks.
Team capability
Match recruitment, training, supervision and worker consistency to the participant’s actual needs.
Daily handovers
Share relevant information clearly while protecting privacy and avoiding unnecessary repetition.
Participant feedback
Create accessible ways to say what is working, request changes, complain or involve an advocate.
Outcome review
Review goals, incidents, routines and progress with the participant and chosen supporters.
Starting support
A careful implementation pathway
Understand
Needs, preferences, funding, living situation, risks and current supports.
Design
Roster, team roles, routines, communication and service boundaries.
Meet
Introduce workers and housemates, ask questions and confirm the fit.
Transition
Stage the handover, training, move and early support reviews.
Improve
Use participant feedback and evidence to adjust support over time.
Talk with Eden Independence
Discuss the right in-home support model.
Share the participant’s daily support needs, current funding, preferred living arrangement and timeframe.
General information only. The NDIA determines funding and the correct budget for each participant’s supports.