Clear standards. Respectful support.
Eden Ability’s policies guide how we protect rights, privacy, safety and service quality. You can request policy information, accessible copies or help understanding any document.
Policy areas
Our controlled documents are reviewed and updated as requirements change. The areas below explain the types of policy information participants, families and referral partners can request.
Rights and choice
Participant rights, supported decision-making, dignity, independence, culture and freedom from discrimination.
Privacy and information
How personal information is collected, used, stored, shared and accessed with appropriate consent.
Feedback and complaints
How to raise concerns, receive support, stay safe from retaliation and seek an external review.
Safety and incidents
Safeguarding, incident response, reportable incidents, emergency planning and risk management.
Service delivery
Assessment, service agreements, continuity, transitions, cancellations and ending services.
Workforce and conduct
Worker screening, professional boundaries, training, supervision and expected standards of behaviour.
Request a document
Tell us which policy or information you need and your preferred format. We can provide documents electronically and discuss reasonable accessibility requests.
Accessible information
Let us know if you need larger text, plain-language support, an interpreter, a communication partner or another accessible format. We will work with you to make the information easier to understand.
Giving feedback or making a complaint
You can contact Eden Ability directly, use our feedback form or ask a trusted person to support you. Raising a concern will not affect your right to safe and respectful service.
Contact options
- Phone: 1300 228 856
- Email: [email protected]
- Office: Shop G2/669 Gardeners Rd, Mascot NSW 2020
- WhatsApp: +61 434 235 123
Need help finding the right policy?
Describe the information you are looking for and our team will direct your request to the appropriate person.