Privacy Policy
Last updated: 12 August 2026
Eden Ability (MYLORD PTY LTD, ABN 26 635 818 389) respects your privacy and is committed to handling personal information carefully, transparently and in accordance with applicable Australian privacy requirements. This policy explains how we collect, use, store and disclose personal information when you contact us, visit our website or receive services from us.
1. Information we may collect
Depending on your relationship with Eden Ability, we may collect your name, contact details, date of birth, communication preferences, NDIS participant information, plan and funding details, support needs, accommodation preferences, referral information and information required to provide safe and appropriate services. Where relevant and permitted, this may include sensitive information such as health, disability, cultural or behavioural support information.
We may also collect information from a family member, guardian, nominee, support coordinator, health professional, hospital discharge team, government agency or another person involved in your support, where you have authorised this or where collection is otherwise permitted by law.
2. How we collect information
- Website enquiry, referral, feedback and accommodation request forms
- Phone, email, WhatsApp and face-to-face conversations
- Service agreements, assessments and support records
- Information supplied by authorised representatives and referral partners
- Website analytics, cookies and security tools
3. Why we use personal information
We use personal information to respond to enquiries, assess referrals, discuss service suitability and vacancies, coordinate support, develop and deliver services, communicate with participants and authorised people, manage safety and incidents, meet NDIS and legal obligations, improve our services, prevent fraud or spam and operate our website.
4. Sharing information
We only share personal information where it is necessary, authorised or required by law. This may include sharing with your authorised representatives, support coordinators, health professionals, service partners, the NDIA, the NDIS Quality and Safeguards Commission, emergency services, regulators or professional advisers. We may also use trusted technology and administrative service providers to operate our systems, website and communications.
We do not sell personal information. We take reasonable steps to ensure service providers handle information securely and only for authorised purposes.
5. Website analytics, cookies and communications
Our website may use cookies and analytics tools to understand website traffic, measure enquiries, improve usability and maintain security. These tools may collect device, browser, page-view and interaction information. You can control cookies through your browser settings. Essential security cookies may be required for forms and website protection.
If you contact us by email, phone, a web form or WhatsApp, the information you provide will be used to respond to your request. Please avoid sending unnecessary sensitive information through open communication channels.
6. Storage and security
We use reasonable administrative, physical and technical safeguards to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Access is limited to people who require the information for their work. We retain information only for as long as reasonably required for service delivery, legal, safeguarding and record-keeping obligations, then securely delete or de-identify it where appropriate.
7. Access and correction
You may ask to access personal information we hold about you or request a correction if it is inaccurate, incomplete or out of date. We may need to verify your identity before responding. In limited circumstances permitted by law, access may be restricted; if this occurs, we will explain the reason where we are able to do so.
8. Complaints and privacy concerns
If you have a question or concern about privacy, contact Eden Ability first so we can review and respond. You may also seek information from the Office of the Australian Information Commissioner or, for NDIS-related concerns, the NDIS Quality and Safeguards Commission.
9. Contact Eden Ability
Email: [email protected]
Phone: 1300 228 856
Office: Shop G2/669 Gardeners Rd, Mascot NSW 2020
We may update this policy when our practices, systems or legal obligations change. The current version will be published on this website.